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New solution for Voice of the Customer and Market Research to reduce coordination costs by up to 90%

07:40 24 March in Market Research, Videos

As multi-country programmes grow, Confirmit and Language Connect launch breakthrough translation solution.

London, UK and Oslo, Norway and New York, NY: 24 March 2015: Confirmit has partnered with global translation services provider Language Connect to develop an integrated solution that saves up to 90 per cent of the cost and time involved in coordinating the translation of multi-lingual Voice of the Customer (VoC) and Market Research (MR) programmes.

The dedicated translation solution, Connect Survey, has been developed to answer the increasing pressures that corporations and MR agencies are under to get feedback programmes to market more quickly, in multiple languages and across multiple geographies.

Ben Taylor, managing director at Language Connect, explained: “There is a rapidly growing trend to carry out research and feedback programmes that span multiple markets. Five years ago, the average number of markets covered by a single programme was three: this has doubled and is continuing to rise.”

“To date, multi-country programmes have involved lots of manual back and forth translation processes, adding significant costs and hampering speed to market. With Connect Survey, clients can get all their surveys and feedback translated far more quickly to ensure their programmes are delivered to the field as rapidly and cost-effectively as possible.”

Having been trialled by a number of mutual customers, early use of the translation solution has shown the opportunity to reduce the time it takes to deliver a multi-lingual programme by a massive 90 per cent.

Tim Hannington, EVP at Confirmit, said: “The time and cost savings already demonstrated thanks to Connect Survey are enormous. This not only means that organisations can become much more efficient, but it also delivers real competitive advantage by allowing them to get feedback and research programmes underway and completed much faster than before.”

“For our businesses running VoC programmes, this is a compelling argument where speed and cost are key drivers. Many clients are now able to turn around content for multi-lingual translation in a single day.”

Connect Survey uses an API to integrate the Confirmit Horizons multi-channel feedback technology with Language Connect’s translation management system. It is now available to clients of both companies who currently use Confirmit Horizons.

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About Confirmit

Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swisscom, and The Wellcome Trust. Visit for more information.



Language Connect delivers fast, accurate language translation services 24 hours a day