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Video Interpreting: A Lifeline for BSL Users

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The world is home to some incredibly diverse communities, and amid a global healthcare crisis, many people are finding themselves in need of urgent interpreting services more than ever. 

Medical appointments can be anxiety-inducing at the best of times, but when you’re approaching this scenario at your most scared omost vulnerable, these feelings can be heightened. 

In these uncertain times in which we live, there’s no guarantee that people can safely attend their medical appointments in person in order to receive the reassurance they need. 

If you’re a non-English speaker seeing an English-speaking healthcare professional, telephone interpreting services can provide a way around this limitation. However, if you’re deaf or hard-of-hearing, additional issues can arise. 

Key services are not necessarily set up to accommodate the needs of hard-of-hearing individuals, which can make you feel even more vulnerable, but there are ways to still access the services you need to stay healthy and seek the reassurance you need; this is where video interpreting can play an important role. 

Video Interpreting: An Essential Service

There are thought to be more than 150,000 people in the UK who use British Sign Language (BSL) as their primary form of communication, more than half of whom are deaf. Of course, there are many different forms of sign language used across the globe, which can present further challenges for accessing key services such as healthcare. 

Video calls have surged in popularity amid the distancing measures enforced as a result of the COVID-19 pandemic, but they can also provide an essential point of access to patients, particularly to those for whom there is no other alternative. 

By taking advantage of the technology at our disposal, we can open a window between those who communicate using BSL, connecting patients and healthcare professionals with interpreters who can deliver some of the most important messages these individuals will ever receive. 

Video interpreting is a valuable tool to overcome geographical, language and even ability barriers, allowing everyone to communicate, regardless of their circumstances. 

Language Connect: Adapting to a Changing World

These are unique and difficult times in which we live, but here at Language Connect, we’re doing all that we can to provide the same high-quality services that we always have.  

All of our video interpreters are matched with individuals according to their specific experience, and we work with local community groups throughout the UK to match BSL-trained interpreters with those who need them. 

We may be having to adapt in order to support the people who require our interpreting services, but thanks to technology and the power of virtual connection, we can do this, providing people with support when they need it the most. 


Language Connect delivers fast, accurate language translation services 24 hours a day