Save the Children is an international charity, working in 120 countries worldwide to improve the welfare of children.
One of the main challenges for Save the Children is budget and making sure that operational costs are minimised to ensure that donated funds reach those that most urgently need help.
Language Connect works closely with Save the Children on their internal communications such as HR manuals, training material and handbooks that are vital in running the organisation. Before engaging Language Connect, the client had relied upon internal resources to carry out their translations. This created duplicate work across the organisation and risked inconsistencies in the interpretation of vital internal procedures.
The emphasis placed on reduced cost and fast turnaround times meant that Language Connect would need to look at adopting advanced technological systems to support the project manager in delivery of the assignment.
As these communications are high volume projects translated into Portuguese, French and Latin American Spanish, we have provided Save the Children with a tailored solution that maximises discounts across these large files and leverages Translation Memory for them.
Linguistic quality was standardised through the use of integrated terminology management tools and spelling and grammar verification.
The client now operates a streamlined internal management programme based on fluid communications, consistent management training programmes and volunteer procedures.
They benefit from having a dedicated account manager who understands their strategic objectives and ensures that their specific needs are met.
Quality checks are carried out on all translations by an independent linguist as standard. Systems and processes ensure consistency and quality of every project as well as reduced cost and turnaround times.
I have found Language Connect to be very flexible, efficient and helpful in delivering translation services in a range of languages, often to very short deadlines. My experience with them has been unparalleled; I have witnessed a high standard of customer service and project managers are always friendly yet professional whether the translation project is small or large.
Emily Woodroofe, Save the Children