Creating long-term partnerships in Market Research

SSI is the premier global provider of sampling, data collection and data analytic solutions for consumer and business-to-business survey research, reaching respondents in 86 countries via Internet, telephone, mobile/wireless and mixed-access offerings. SSI staff operates from 25 offices in 18 countries, offering CATI, questionnaire design consultation, programming and hosting, online custom reporting and data processing. SSI’s 3,300 employees serve more than 3,000 clients worldwide. Visit SSI at

Language Connect has been working with SSI since 2009 and is now a trusted partner for the translation of their vital market surveys and tracker studies.

With studies being conducted in 86 countries via Internet, mobile/wireless, telephone, and mixed-access offerings, SSI needed to get their surveys to market quickly and consistently across all markets.  Due to the complexity of the workflow, SSI also needed a flexible provider with a partnership approach who could deliver value for money, quality and market research expertise.

Language Connect achieved this by creating a tailored solution for SSI that includes:

  • 24/7 service via our global offices
  • Local native linguists to match each market
  • Localisation of text to suit market research use
  • Proofreading of all translations
  • HTML compliance to ensure translated text appears correctly on screen
  • Translation memory to leverage repeated translations
  • File management throughout workflow (Word, Excel, XML)

In addition, we created a platform for clients and linguists to communicate during projects which significantly improved the resolution of minor queries and increased linguist collaboration across all projects.

With a solution designed and adapted for SSI’s specific requirements, the market surveys, data collection and analysis has been streamlined and integrated seamlessly in the wider SSI workflow.


  • Faster turnaround of translations
  • Integrated workflow
  • 10-15% savings on translation and editorial costs


Since the beginning of my career in the MR industry this is my best experience in terms of cooperating with a translation agency!

The great quality of your services, your flexibility when it comes to ad hoc requests, your proactive approach,  passion and commitment make you a reliable and valuable partner

Tom Deraedt, Key Account Manager, SSI Europe

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