FAQs – iconnect Linguist Portal

This FAQ is updated regularly with questions from our linguists. The Linguist Community Team aims to address any issues you may encounter and guide you through this transition process as smoothly as possible. To navigate through this FAQ, please use Find & Search.

 

Which browser should I use?

iconnect is compatible with most modern web browsers. The recommended and supported browsers are:

  • Google Chrome
  • Mozilla Firefox
  • Opera

 

How do I activate my account?

  • Simply click on the Activation Link in the email you received
  • You will then be redirected to the iconnect login page (see screenshot below)
  • Select ‘I forgot my password’
  • Enter your email address
  • A password reset email will then be sent to the email address you entered

 

  • How do I confirm my email address?
  • Simply click on the Activation Link in the email you received
  • You will then be redirected to the iconnect login page (see screenshot below)
  • Select ‘I forgot my password’
  • Enter your email address
  • A password reset email will then be sent to the email address you entered
  • On the iconnect login page, select “I Forgot Password”
  • Enter your email address
  • Click Send Password Reset Email

  • You will then be sent an email with a Password Reset link
  • Click on the Password Reset link, enter your email address and set your password

 

Password Format – Your password

  • must not contain username
  • must contain upper and lower case letters,
  • at least one digit
  • at least one special character
  • at least 8 characters in total

 

Which data should I verify?

  • Verify and update your contact details: correspondence & billing address, telephone number, including country code.
  • Verify and update your languages you offer – subject to approval
  • Verify and update the services you offer – subject to approval
  • Verify and update the rates you offer – subject to approval
  • Update your professional and academic experience, including CAT tools
  • Update your bank details

 

Why have my Services, Languages, Rates* in the iconnect Linguist Portal not been updated?

All changes made in the Services & Rates tab require the approval of the Linguist Community Team. This also applies to your minimum fee.

 

Why has my Minimum Fee in the iconnect Linguist Portal not been updated?

All changes made to your minimum fee require the approval of the Linguist Community Team.

 

Why can’t I request any more changes?

Your pending request(s) must be approved by LCM first before you can make any further changes.

 

How can I change my iconnect password?

If you need to change your password log in to iconnect.

  • In the top right-hand corner click on
  • Select My Account
  • Click on Edit to change your password

 

Password Format – Your password

  • must not contain username
  • must contain upper and lower case letters,
  • at least one digit
  • at least one special character
  • at least 8 characters in total

 

What is my username?

Your username is also your email address. By default, the username cannot be changed in the iconnect Linguist Portal.

 

Why can’t I change my email address or username?

Your email address is also your username and cannot be changed by default.

 

How can I change my email address and username?

Please email Linguist Community Management Team to request an email address change. The Language Community Team will update your email address accordingly.

 

Why can’t I make any more changes?

Pending requests will need to be approved first, before you can request any further changes in iconnect.

 

Why is my request pending?

All changes made in the Services & Rates tab require the approval of the Linguist Community Team.

 

Do I have to provide documentation in support of any changes to my services and languages?

Changes to your languages and services you offer must be supported by relevant documents, such as references, client reviews, professional memberships that demonstrate your new skills. Please email Linguist Community Management Team

 

Can I upload my CV, certificates or diplomas?

No. An upload function is not available. Instead, please email Linguist Community Management Team

 

Which currencies are accepted as payment?

  • US Dollar USD
  • Australian Dollar AUD
  • EUR
  • Pound Sterling GBP
  • Singapore Dollar SGD
  • Turkish Lira TRY

 

Can I change my currency?

Changing your currency is not possible in iconnect. Please email details to the Linguist Community Management Team.

 

What will happen to TM Connect?

TM Connect will be fully integrated into iconnect as a CAT tool. You will no longer access TMC directly but via the iconnect portal.

 

When do we start using iconnect?

The planned launch date is Wednesday 22nd April 2020

 

What does this change mean for me?

iconnect gives you more control and automates how you receive, deliver, and check the statuses of jobs, but will also provide an overview of the jobs available to you.

 

Why is this change necessary and how will I benefit?

iconnect Linguist Portal fully integrates the current workflow for all your translation projects with our own translation tool environment TM Connect (TMC) or XTM. iconnect gives you more control, automates the workflow, provides an overview of the jobs available to you and the status of each job. You can also upload your own invoice in iconnect.

 

What does the transition period mean for me?

During the transition period linguists will be using both TMC and iconnect, as for some projects, the current workflow, PO production and invoicing remains the same.

 

Can I invoice all my jobs in iconnect?

No. Only jobs completed in iconnect can be invoiced in iconnect. Jobs completed outside the iconnect environment will need to be sent to Accounts: accounts@languageconnect.net

 

Will translators still receive designated tasks/job offers by email from project managers?

Yes, the same practice that is in place now will continue.

 

Will linguists have to bid for jobs or are jobs allocated on a first come first serve basis?

No, linguists still receive designated tasks/job offers by email from project managers.

 

Will the new platform have a pool of jobs linguists can choose from?

No, linguists will still receive designated tasks/job offers by email from our project managers.

 

Will you provide an invoice template or create my own?

Yes, we provide and invoice template to all linguists. The template is optional, and you can create your own invoice.

 

I don’t charge VAT; can I still receive jobs?

VAT registration is not a prerequisite to receive jobs.

 

Is the TMC (XTM) free to use?

Yes, our workbench is free to use. No purchase is necessary.

 

Is TMC (XTM) available to multiple users?

Yes, we can create additional TMC user accounts if required.

 

How do I know if a job is from iconnect or TMC?

Depending on the projects you are working on, you will receive a job notification email from either TMC or iconnect with the link to access your job. Below is an example of an iconnect email notification and a TMC email notification.

 

iconnect Job Notifications look like this:

 

TMC Job Notifications look like this:

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